Klarna is reassigning engineers and marketers to customer support after its AI bet went too far

Some employees who were placed in the talent pool were later offered roles in the company's customer experience team, sources told Business Insider.

Sep 2, 2025 - 22:00
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Klarna is reassigning engineers and marketers to customer support after its AI bet went too far
Some employees who were placed in the talent pool were later offered roles in the company's customer experience team, sources told Business Insider.

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