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Tuesday, 07 February 2023
LOVO Announces Hashed Leads – $6.5M Round for AI-Backed Voice NFTs

LOVO Announces Hashed Leads – $6.5M Round for AI-Backed Voice NFTs

2022-10-29

 

As AI algorithms continue to improve and gain adoption, financial institutions and other businesses will begin integrating them into their digital platforms faster than ever before. In response, financial services companies are building ever-more-interoperable digital platforms to accelerate innovation and growth. That’s what has happened with voice over Internet of Things (VoIP) platforms, which have become a popular way for businesses to communicate with their customers and vendors. Small businesses and other small-scale enterprises have begun using voice services to connect with customers, vendors, and other third parties. They’ve done this by creating a virtual phone number that businesses pay for using a cryptocurrency called Vouloir, as well as a payment platform that businesses can use to make payments.

In response, centralized voice over Internet of Things (VOIP) platforms have become more decentralized and affordable. In fact, VLO has announced a new round of funding to support this trend. This is an especially exciting development for businesses that want to build more automated and frictionless voice experiences for their customers. LOVO, a Switzerland-based digital voice platform, is one such company. In a recent blog post, CEO-turned-VC Sebastian Bers is quoted as saying, “With the help of LOVO, large and small companies can offer their customers a more personal and convenient experience through voice.”

What is a Hashed Lead?

A Hashed Lead is a unique identifier that represents a customer across all of a financial institution’s digital platforms. For example, if a customer makes a payment via the LOVO platform, the unique identifier will be used to track that customer across all of the bank’s digital platforms. This unique identifier is generated from a customer’s unique code (often a two-word code given to financial institutions by the Financial Commission, which oversees payment providers such as VOUNI, SWIFT, and MoneyGram) and is unique to that customer across all of the bank’s digital platforms.

How LOVO Helps Clients Find and Track Consumers via AI-Backed Identifiers

The best brands are using AI to expand their customer base. For example, retailer H&M has implemented an AI-backed identifier program that helps it track customer behavior across its digital platforms and grow its customer base. LOVO’s unique identifier system lets financial institutions create and use “virtual phone numbers” for their customers. These virtual phone numbers are based on the same technology used by telecommunication providers to build and manage phone numbers.

How Voice Over Internet of Things (VoIP) Platforms Can Use AI to Boost Customer Service

In response to customer service needs, some financial institutions are building customer care functionality into their digital platforms. For example, LOVO has a wide network of 8,000 financial advisors who can connect customers with basic questions and problems via voice.

 
 
 

LOVO also has an easy-to-use mobile app that customers can use to get help from their advisors whenever they have questions or issues with their finances. Meanwhile, LOVO’s customer service platform can let financial advisors track and respond to customer service requests expediently.

How to Achieve AI-Backed Customer Experience Goals

To make the most of AI, financial institutions and other businesses must clearly understand their customers’ needs and wants. That’s where customer experience goals can help businesses understand what needs to be addressed in their digital experiences. For example, financial institutions that want more personalized experiences for their customers can focus their customer service efforts on delivering solutions that address the unique challenges of that customer.

Summing up

As AI algorithms continue to improve and gain adoption, financial institutions and other businesses will begin integrating them into their digital platforms faster than ever before. In response, financial services companies are building ever-more-interoperable digital platforms to accelerate innovation and growth.

This is an especially exciting development for businesses that want to build more automated and frictionless voice experiences for their customers. LOVO, a Switzerland-based digital voice platform, is one such company. In a recent blog post, CEO-turned-VC Sebastian Bers is quoted as saying, “With the help of LOVO, large and small companies can offer their customers a more personal and convenient experience through voice.” More information about LOVO, its platform, and its services can be found on the company’s website.

 

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