The Marriott-Sonder meltdown is a prime example of how not to handle a crisis, 2 public relations experts say

The Marriott-Sonder fallout led to travel chaos. PR experts said the companies showed a lack of accountability and lost control of the narrative.

Nov 14, 2025 - 13:00
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The Marriott-Sonder meltdown is a prime example of how not to handle a crisis, 2 public relations experts say
The Marriott-Sonder fallout led to travel chaos. PR experts said the companies showed a lack of accountability and lost control of the narrative.

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